Help Center

PINs are used to unlock Pointa after it has been locked. They are designed for speed on shared terminals, especially front desk computers.

A PIN is not used for the first full login on a new device. The first login still uses email and password. Once the device/session is known, Pointa can be unlocked using either the user’s PIN or password.

For more on Pins and Passwords visit here.

On the sign-in screen, select Forgot your password?

Password reset links are configured to last 30 minutes. If the link has expired, start the forgotten-password process again.

After a successful password reset, Pointa signs the user in.

For more on Pins and Passwords visit here.

Processing a refund needs to be done by finding the original transaction.

For a full step-by-step of processing a refund, see Returns.

Common causes include:

• Missing mobile number

• Invalid mobile number

• SMS not enabled for the account

• Temporary sending issue

Check the customer’s mobile number first. If the number looks correct and SMS continues to fail, contact Pointa Support.

Sometimes if a sale is abandoned without being parked properly, or if there are open sales on another device, they will need to be parked before the register can be closed.

Shift managers can use Park Open Sales from the register menu.

Pointa requires every sale to be linked to a customer record and does not support customer-less transactions.

If your business regularly serves walk-in customers, a common workaround is to create a customer record called Cash Customer (or similar). You can then select this customer whenever you don't need to record the details of an individual customer. See Creating a New Customer.