Pointa is accessed at app.hellopointa.com.

Each staff member should ideally use Pointa under their own login. This makes sales, cash movements, register opening/closing, customer records, and staff actions easier to trace. In practice, many businesses leave one front-desk user signed in all day because it is faster. That is convenient, but it reduces accountability.

 A good middle ground for shared front-desk computers is to use individual staff logins with the automatic lock time set up, forcing a pin or password to be used to continue access.

1. Open a browser.

2. Go to app.hellopointa.com.

3. Enter your email address.

4. Enter your password.

5. Optional: tick Remember me on this device.

6. Select Sign in.

If the staff member belongs to more than one business, or the business has more than one branch, Pointa may ask you to choose a business or branch before continuing.

Remember me on this device keeps the session available on that device to support easier unlocking.

Use it on trusted devices only, such as a business-owned front desk computer. Avoid using it on public or shared personal devices.

A staff member can only sign in if they are set up as a Pointa user.

To give a staff member access:

1. Go to Staff.

2. Select the staff member.

3. Edit the staff member.

4. Tick Pointa user.

5. Enter a valid email address.

6. Set the staff member’s authority level.

7. Save changes.

When Pointa access is granted, Pointa sends an invite email (if needed). The staff member follows the email link to create their password.

If the invite has not been accepted, the staff list can show the email as unverified. Managers can use Resend invite.

Invite links are configured to last 24 hours. If an invite has expired, resend the invite or ask the staff member to use the password reset process.