Online Bookings Overview
To visit your business online booking page, open your browser and visit bookings.hellopointa.com/insertbusinessname
Online bookings allow customers to book appointments through the customer-facing booking page. The customer can select a branch, choose services or packages, choose staff or no preference, select an available time, enter their details, and confirm the booking. If online payments are required, the customer is redirected to pay before the booking is fully accepted.
Online bookings depend on setup across several areas of Pointa:
Business and branch details
Services/packages marked as available online
Staff rosters marked as visible online
Online Sales settings
Payment gateway setup, if deposits or full payment are required
The customer-facing booking flow is:
Select a branch, if the business has more than one.
Select services or packages.
Select staff for each service, or choose No Preference.
Select a date and available time.
Enter customer details.
Accept the cancellation policy, if one has been entered.
Submit the booking or pay online, depending on payment settings.
Online booking availability is calculated from the selected services, staff restrictions, staff rosters, existing appointments, and branch.
A service or package will not appear online unless it is marked as available online (see Products and Services). A staff member will not appear online unless their roster allows them to show online for the relevant day (see Rosters).
To learn more about setup and settings for your Online Bookings, visit our Help Centre.