Locating a Lost Gift Card

To locate a lost gift card, ask the customer to provide as many of the following details as possible:

• Purchasing customer

• Approximate purchase date

• Gift card value

If the customer is unable to provide enough information to verify ownership, take care before disclosing the gift card number. Only provide gift card details when you are satisfied the customer is the legitimate purchaser or recipient.

You can locate a gift card in several ways:

• Sales > Gift Cards
  Displays all gift cards and allows you to search or filter the list.

• Customer Sales History
  Open the purchasing customer's sales history. The gift card will be linked to the original sale.

Once you've located the gift card, you can provide it to the customer again by opening the gift card (Sales > Gift Cards > Open Gift Card) and selecting either:

• Mail to email the gift card.

• Download to generate a PDF copy.