Cancellation Policy

To set your cancellation policy go to:

Settings > Sales > Online Sales > Cancellation policy

Enter the cancellation policy text the customer must agree to before completing an online booking.

If a cancellation policy is entered, the customer sees a checkbox:

I agree to the cancellation policy

The customer cannot submit the booking until this is ticked.

Customers can view the cancellation policy during the booking process. Pointa also prevents customers from cancelling online when the appointment starts within 48 hours; they are told to contact the business directly.

Cancellation Policy Template

A cancellation policy should clearly explain your expectations around cancellations, rescheduling, deposits, and no-shows so customers understand your terms before confirming their booking.

When it comes to accepting deposits on online bookings, if the appointment is cancelled, the value of the deposit will be applied as credit to their account for a future booking.