Staff Commission
First thing to note, Pointa does not calculate payroll commission rules by itself. Instead, it tracks which sales are eligible for commission and which staff member the commissionable sale value should be attributed to. The business then uses that information to calculate actual commission payments according to its own rules.
Commission depends on two things:
Whether the product or service allows commission.
Which staff member is assigned as the commission earning staff member on the sale line.
The global default is set under Settings > Items.
In Settings > Items, the option Track staff commission controls whether newly created products and services allow commission by default. This is only a default for new items. Existing products and services need to be checked or changed individually.
There is also an Allow rewards default in the same area. That relates to customer rewards, not staff commission.
To check or change commission on an individual product or service, go to the product or service setup and use Allow staff commission.
If Allow staff commission is switched on for an item, Pointa can include that item’s sale value in commission reporting. If it is switched off, that item will not count as commissionable, even if a staff member is assigned to the sale line.
At the time of sale, Pointa also needs to know which staff member should receive the commission attribution for each sale line.
If the sale is completed from the appointment book, Pointa assigns commission to the staff member attached to the booking/service. This is why appointment-book-driven sales are best practice for service businesses.
If items are manually added to a sale, check the commission staff member where needed. Pointa will assign the currently logged in staff member to it by default. For example, if a receptionist is logged in and manually adds a retail product, Pointa will attribute the sale to the receptionist. If that product commission should go to the stylist, the commission earning staff member should be checked and changed before completing the sale.
Example:
A customer has a colour service with Sarah and buys a shampoo recommended by Sarah.
The colour service is loaded from Sarah’s appointment, so commission is attributed to Sarah.
The shampoo is manually added at POS.
If shampoo allows staff commission, the staff member on that shampoo line should be checked.
If Sarah should receive the retail commission, make sure Sarah is selected as the commission staff member before completing the sale.
To review commissionable sales, go to:
Reports > Sales > Sales by Staff Member
or:
Reports > Sales > Sales by Item Type
Select the date range and select Update.
The Commission column is the value of sales that Pointa has marked as commission-eligible for that staff member. It is not necessarily the amount to pay the staff member. For example, if Sarah has $1,000 showing in commissionable sales and the business pays 3% commission, the business would calculate the payable commission as $30 outside Pointa.