Pins and Password Management
If you are wondering the difference between a Pin and a Password, then you’ve come to the right place! Let’s jump into these further:
Passwords
When logging in at app.hellopointa.com, you will need to use your email and password.
Password Requirements
Pointa passwords must be at least 8 characters and strong enough to pass Pointa’s password strength check. The check is based on password quality, not just a fixed “uppercase, number, symbol” formula.
Good passwords are longer, harder to guess, and not based on names, business names, common words, or simple patterns.
Forgotten Passwords
On the sign-in screen, select Forgot your password?.
Enter the account email address.
Select Continue.
Check the email inbox.
Follow the reset link.
Enter and confirm the new password.
For security, Pointa shows the same confirmation message whether or not the email address exists. If the email is on file, a reset email is sent.
Password reset links are configured to last 30 minutes. If the link has expired, start the forgotten-password process again.
After a successful password reset, Pointa signs the user in.
Changing Your Password
A signed-in user can change their password from their account security page.
Open the user menu in the top-right corner.
Select My Account.
Go to the security area.
Enter the old password.
Enter a new password.
Save.
Pointa sends an email confirming that the password was changed.
PINs
PINs are used to unlock Pointa after it has been locked. They are designed for speed on shared terminals, especially front desk computers.
A PIN is not used for the first full login on a new device. The first login still uses email and password. Once the device/session is known, Pointa can be unlocked using either the user’s PIN or password.
To set or change a PIN:
Open the user menu in the top-right corner.
Select My Account.
Go to the security area.
Enter the current password.
Enter a PIN.
Save.
PINs must be at least 4 characters.
Use PINs carefully. They are convenient, but they should still be treated as private.