Text-back Confirmation

Pointa can allow customers to reply to an SMS reminder to confirm their booking. This can be a great way help reduce your no-shows and allow you the time to follow up any unconfirmed bookings.

This is controlled by:

Settings > Notifications & Reminders > SMS > Allow confirmation replies

When enabled, Pointa appends confirmation wording to reminder messages asking the customer to reply with Yes. For this to be most effective, we recommend setting the default reminder method to SMS.

When the customer replies, Pointa can record the booking as customer-confirmed. Other replies still appear in the SMS conversation so staff can read and respond if needed.

The notice period with which these are sent is aligned with your period set for reminder notifications.

SMS reminder settings are managed from:

Settings > Notifications & Reminders