Customer Notifications

Written By Harriet Punshon

Customer notification preferences are controlled on the customer profile:

  • Email reminders

  • SMS reminders

  • Email promotions

  • SMS promotions

  • Preferred contact method

These customer-level settings work alongside the business notification settings under:

Settings > Notifications & Reminders

A customer must have the relevant contact detail loaded before Pointa can send that type of notification. For example, SMS reminders require a mobile number, and email reminders require an email address.

Promotion settings are separate from appointment reminders. A customer may receive reminders but not promotions, or promotions but not reminders, depending on their profile settings.

Harriet Punshon
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