Building Service Packages
Packages are the best way to offer services that consist of multiple appointments or steps. While standalone services work well for simple bookings such as a haircut or brow wax, more complex services can be confusing for customers to book correctly online.
For example, a Full Head Foils appointment may include foils, a toner, a haircut, and a blow-dry. If each of these services is available individually, customers may be unsure which services to select or in what order. This can lead to incorrect bookings and additional admin time to adjust appointments.
By creating a package, customers simply select one booking option while Pointa automatically books the included services with the correct timing and sequence.
Building a Package
Go to Products & Services > Items > New Item > Package
Complete the package details, then add the services that make up the package.
Packages are best used for composite services, multi-step appointments, or common combinations that should be booked together.
Examples may include:
Full colour package
Foils, toner, cut, and blow-dry
Bridal trial package
Skin treatment bundle
Consultation plus treatment
When building a package:
Enter the package name and description.
Choose whether it is available for sale.
Choose whether it is available online.
Add the services that make up the package.
Put the services in the correct order.
Set the package sale price.
Save the package.
The package price is set separately from the prices of the individual services inside it. The component services help Pointa understand what is involved, how long the booking should take, and which staff can perform it.
Packages are the preferred way to expose grouped services through Online Bookings. They let the business control the structure of the appointment instead of expecting the customer to understand the correct combination and order of services.
If a package is available online, the customer can book that package even if the individual services inside it are not separately available online.