Online Booking Deposits

Online deposits are configured under:

Settings > Sales > Online Sales > Payments and deposits

An online payment gateway must first be configured before online payments can be accepted. Pointa supports Stripe and Windcave for taking online payment. Follow the link for instruction on setup and configuration.

Connecting Stripe or Windcave does not, by itself, decide what customers must pay online.

After connecting the gateway, go to:

Settings > Sales > Payments and deposits

If no payment gateway is configured, Pointa will warn that online payments cannot be accepted.

If one or more gateways are available, choose which payment gateway to use.

Payment requirement options are:

• Do not accept online payments

• Require full payment

• Require a percentage deposit

If Require a percentage deposit is selected, enter the deposit percentage.

Example: if the customer books $200 of services and the deposit is set to 25%, Pointa requires a $50 online deposit.

When payment is required, the appointment is held for 10 minutes while the customer completes payment. If payment is not completed within that time, the booking may be cancelled automatically and the sale/payment attempt discarded.

A booking may show as deposit pending while the customer is completing online payment.

Paid deposits are recorded against the booking and customer. When the appointment is later completed through POS, the deposit is applied to the final sale.

Note if a booking is cancelled where a deposit has been paid, the value will be applied as a credit against the Customer account.